http://eelearning.wordpress.com/2008/04/19/customer-education-ecosystem/ blogging about workplace learning from my viewpoint Thu, 01 Oct 2009 19:51:17 +0000 http://wordpress.com/ hourly 1 http://eelearning.wordpress.com/2008/04/19/customer-education-ecosystem/#comment-2964 Jeanne Meister Thu, 25 Sep 2008 16:49:29 +0000 http://eelearning.wordpress.com/2008/04/19/customer-education-ecosystem/#comment-2964 Hi I enjoyed your post on customer education--one of the growing reasons I see for customer education is in the innovation area as a way for an organization to build a brand You can check out more about this on my blog at www.newlearningplaybook.com Jeanne Meister Hi
I enjoyed your post on customer education–one of the growing reasons I see for customer education is in the innovation area as a way for an organization to build a brand You can check out more about this on my blog at http://www.newlearningplaybook.com
Jeanne Meister

]]> http://eelearning.wordpress.com/2008/04/19/customer-education-ecosystem/#comment-2944 Dave Lee Thu, 01 May 2008 14:33:30 +0000 http://eelearning.wordpress.com/2008/04/19/customer-education-ecosystem/#comment-2944 Good question laurie. i definitely would advocate that a customer online resource center should provide an area for customer authored content including video content. the knowledge base should accommodate all kinds of media files - text, video, audio, multimedia, etc. i'm not sure, however, that i would advocate digital chalk as the best technology to serve as the basis for that type of knowledge base. my impression is that it's video-centric. please correct me if i'm wrong. Good question laurie. i definitely would advocate that a customer online resource center should provide an area for customer authored content including video content. the knowledge base should accommodate all kinds of media files – text, video, audio, multimedia, etc. i’m not sure, however, that i would advocate digital chalk as the best technology to serve as the basis for that type of knowledge base. my impression is that it’s video-centric. please correct me if i’m wrong.

]]> http://eelearning.wordpress.com/2008/04/19/customer-education-ecosystem/#comment-2942 Laurie McCune Wed, 23 Apr 2008 03:26:31 +0000 http://eelearning.wordpress.com/2008/04/19/customer-education-ecosystem/#comment-2942 Has anyone considered using DigitalChalk to build a video knowledge base to address the concept of user submitted content? It seems like putting the ability to author content into the hands of the subject matter experts is exactly what you are trying suggest in a Web 2.0 online resource center. Has anyone considered using DigitalChalk to build a video knowledge base to address the concept of user submitted content? It seems like putting the ability to author content into the hands of the subject matter experts is exactly what you are trying suggest in a Web 2.0 online resource center.

]]> http://eelearning.wordpress.com/2008/04/19/customer-education-ecosystem/#comment-2940 driving real value in b2b customer education « e e learning Sun, 20 Apr 2008 07:38:03 +0000 http://eelearning.wordpress.com/2008/04/19/customer-education-ecosystem/#comment-2940 [...] i find a johari-square analysis to be particularly helpful to understanding where real value in generated via customer education.  in this post i will focus my comments on the training component of the customer education ecosystem. [...] [...] i find a johari-square analysis to be particularly helpful to understanding where real value in generated via customer education.  in this post i will focus my comments on the training component of the customer education ecosystem. [...]

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